Pet owner wearing a mask

Our COVID Response

Effective January 5, 2022

To our valued clients and patients,

Due to a recent COVID spike in Polk County, we will keep our lobby closed for the time being and continue doing curbside and drop-off appointments only.

If your pet is having a medical emergency and you need to enter the building, please wear a mask at all times.

Here at Main Street Veterinary Center, our team continues to monitor local case numbers. We will update our COVID response as needed to reflect policy changes and maximize our staff’s and clients’ safety.

Our Process for Check-Ins and Exams

  • When you arrive for your appointment with us, please park and call us from your vehicle to let us know you’re ready for your appointment.
  • Stay in your car with your pet until one of our technicians comes out to escort your pet into our building.
  • With curbside appointments, your vet and our team will perform your pet’s exam and contact you by phone to discuss their health and treatment status. We will also discuss any necessary testing your pet may need going forward. We will ask for your verbal consent regarding any treatments and financial costs.
  • Once we have administered treatment to your pet, we will discuss and complete the discharge process.

Drop Off Appointments

  • If your pet is seeing us for a drop-off appointment, we will provide you with regular updates via phone to let you know how the appointment is going.
  • Once we have treated your pet, our team will reach out to you with updates and give you a time to come and pick up your pet.
  • Upon your arrival or by phone, we’ll discuss and complete the discharge process.

We are Grateful for You

We are extremely grateful for your understanding, patience, and loyalty as we continue to navigate the COVID crisis and serve our patients and clients to the best of our ability. Your safety is always our number one concern, and we look forward to being a trusted healthcare partner to you and your pet.

COVID Resource

Get the latest COVID information from the American Veterinary Medical Association.